Most standard delivery orders arrive within 7 to 10 business days. All orders are shipped via FedEx or commercial LTL freight. Shipping costs are based on item quantities, total weight, and dimensions. All shipments are fully-insured.
Any fees incurred by the shipping carrier due to lack of delivery information will be automatically billed to you. When placing your order over the phone please inform the sales representative to note any shipping irregularities (e.g. narrow driveway, rural location, dirt roads, etc.). Please make sure you check your order confirmation to ensure accurate information has been noted.
Items shipping by commercial trucking include:
You or your receiving agent must be present at time of delivery, you or your receiving agent must check your order immediately for accuracy, and possible damages. Claims for undiscovered damage that isn't noted on the delivery receipt can't be made with the freight carrier, or Solar Steals. Please inspect all packages before signing the delivery receipt; note any damages to the box or products including scuffs, dents, tears, punctures, or creases. If the delivery driver is unwilling to wait as you inspect each item mark "Concealed Damage Possible" on the delivery receipt.
If there's damage to the shipment you must refuse the package, and contact Solar Steals immediately.